The power of the SkillSaver Software System is in identifying your strengths and weaknesses, then adapting the program to meet your needs. The adaptive nature of our testing engine keeps questions that you find difficult in the forefront, focusing your efforts on the material you need to master in order to become proficient. As you learn and master the testing objectives, this program learns about you. It determines what you know, but more importantly it recognizes what you don’t know. By forcing you to focus on your weaknesses, we will help you master the material in half the time. Guaranteed!
The SkillSaver Software System Features – diagnostics, practice tests, print options, note taking, review features, simulations, study guides, and simulated exams.

Access our top-notch expert team by emailing AsktheExpert@CareerSaver.com. Within hours, someone who has all of the answers and is able to solve even the most complex problems will contact you. Communicate with the well-known authors, professors, and technical experts who create our programs. We provide you with answers to your questions about how our products work, and our experts will answer all questions and comments that pertain to the program that you are working with. Here at ISS we strive to provide the utmost in customer care, and your satisfaction is our goal. Have a question? Having problems? We are here to help!

Our Audio series are filled with lessons, lectures, and questions and answers, followed by the explanations where applicable. Our CareerSaver Audio CDs allow you to enhance your learning process and turn down time into study time. Our clients utilize their daily commute time to maximize studying, and turn time at the gym or a daily walk into another learning session.

The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users.

Co-written by best-selling author Dan Balter, the MCDST 70-272 Exam Cram 2gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.

70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System-

CareerSaver’s Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System SkillSaver will prepare you to pass the Microsoft 70-272 exam. SkillSaver 70-272 contains 400+ questions, multiple choice answers and detailed explanations. 

SkillSaver 70-272 measures your ability to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop.

Candidates for this exam typically support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment.

SkillSaver 70-272 covers the following Microsoft recommended objective categories:

• Configuring and Troubleshooting Applications
• Resolving Issues Related to Usability
• Resolving Issues Related to Application Customization
• Configuring and Troubleshooting Connectivity for Applications
• Configuring Application Security

Additional Software Includes:

• Detailed explanations to correct and incorrect answers
• Multiple test modes
• Coverage of each 70-272 exam objectives